A Few Frequently Asked Questions!
If you have any questions that are not answered here, please email us and we would be happy to speak with you! firstname.lastname@example.org
We do our best to make sure that all product information is accurate, however changes in information on ingredients, packaging, etc may take time to update. If you have any concerns, please reach out to us before ordering.
Where do you ship to?
We ship anywhere in Canada! Orders within range of our Toronto brick-and-mortar are delivered with our own courier, while farther away deliveries are shipped with Purolator. To check the cost of delivery to your area, enter your postal code from your shopping cart.
Can I pick-up my order in person?
We are happy to facilitate this for our Toronto friends, but you will need to place your order over the phone rather than online. Give us a call! (416-645-0117)
When will I receive my order?
We ship local orders Monday to Friday and will do our best to get your order out as soon as possible! Orders placed during business hours Sunday (11am-5pm) to Thursday (11am-7pm) will be delivered to you the next day by our courier. Orders placed on Friday, Saturday and Sunday will be sent on Monday. If you have special instructions or timed delivery requests, we will try our best to accommodate. Please fill in any special instructions when placing your order, or email us at email@example.com
EVERYWHERE ELSE IN CANADA:
We send out packages from Monday to Wednesday. We do not ship Thursday and Friday because packages are often delayed over the weekend. In addition to needing to be kept cold, we want you to receive the freshest products in as little transit time as possible! There is a one day processing time, so orders placed during business hours on Wednesday to Sunday will be held until Monday morning. Our business hours are Monday-Saturday 11am-7pm and Sunday 11am-5pm. If you require an order by a certain date, please reach out to us to discuss how we can best accommodate your needs.
I selected “Purolator Express--1 business day”, when can I expect my package?
The "Express" shipping rate is defined and managed by Purolator, and means that they will deliver a parcel the day following their pick-up at our store. We take one day to process and compile your order, so your order is delivered two days after you place it. For example, if you place your order on Monday during business hours (11am—7pm), you should have it on Wednesday. We do our best to process orders as quickly as we can, but we cannot guarantee orders placed after business hours close will be ready for shipment by the next morning. If your order is placed on Monday night after 7pm, we will be preparing fresh foods for you on Tuesday, to be picked up Wednesday by Purolator, and delivered on Thursday. If you have any questions or concerns about your order, just give us a shout!
How do you ship frozen items?
We ship frozen and refrigerated items on dry ice, so everything stays chilly for up to 48hrs! Please handle your items carefully upon arrival, and use gloves to take them out if any of the dry ice block remains.
I don’t see any dry ice in my package! Is it still good?
Dry ice naturally evaporates over time, and may have completely disappeared by the time you receive your package. As long as the items are cool to the touch, they are fine to consume. As always, there is no dairy or meat in any of our products, so the risk of spoilage is lessened. If you have any doubts, feel free to reach out to us!
What is your food made from? Is it all vegan?
Yes, everything is 100% vegan and plant-powered! We use a variety of plant-based alternatives to provide a range of flavours for all kinds of diets. Some items made from organic tofu, some are seitan (wheat protein), some are straight-up veggies or fruit (Beet Burgers and BBQ Pulled Jackfruit, anyone?) and many of our “meats” are made from a blend of non-GMO soy, pea protein and wheat protein. Many items are also gluten-free! The nutritional information and ingredients for all of our items are listed on their individual pages. If you have any questions about ingredients or regarding specific allergies we are happy to answer your questions via email.
Do all of your products have tax?
We follow the Canadian guidelines for taxable items. Many of our grocery items are not taxed, but some like chips and snack items are. If you have questions about the taxes on a particular item, send us an email.