FREE shipping & delivery in Greater Toronto Area for orders $120+

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FAQ

Questions and answers

  • When will I get my order?

    Once your order is processed, a member of our team will email you within 24 hours to let you know when your order will be shipped.

    Region ETA
    FREE Pick Up
    In-Store    		 Same Day
    or Next Day
    Local Toronto /
    GTA Delivery*    		 1-2
    business days
    Rest of
    Ontario    		 2
    business days
    Quebec
    (Major Cities)    		 2-3
    business days
    Rest of
    Canada    		 4-6
    business days
    *within 64km of YamChops 705 College St. Toronto, ON, M6G 1C2

    Please note: Orders are typically shipped 1-2 business days after they have been placed. Out of province orders only ship out on Mondays and Tuesdays. Delivery may take longer if the destination is in a rural area.

    Need your order by a certain date? Call us at (416) 645-0117 or email [email protected]. We will do our best to accommodate you!

  • How much does shipping cost?

    Region Orders below $120 Orders
    over $120
    FREE Pick Up
    In-Store    		 FREE FREE
    Local Toronto /
    GTA Delivery*    		 $12 FREE
    Rest of
    Ontario    		 $29 $19
    Quebec
    (Major Cities)    		 $29 $19
    Rest of
    Canada    		 Calculated at checkout Calculated at checkout
    *within 64km of YamChops 705 College St. Toronto, ON

    Costs include special packaging to keep your order cool and fresh. Read more details below.

  • Can I pick up my order in person?

    Yes! We are happy to facilitate this for our local Toronto friends (or anyone passing by).

    Pickup in-store is FREE! Simply select "Pick up" at checkout and a member of our team will notify you when your order is ready to be picked up.

    Read more about our opening hours below.

  • Where are you located and when are you open?

    Pick up your online order or dine in with us at 705 College St., Toronto, ON, M6G 1C2.

    Our opening hours are:

    Monday 12PM - 7PM
    Tuesday 12PM - 7PM
    Wednesday 12PM - 7PM
    Thursday 12PM - 7PM
    Friday 12PM - 7PM
    Saturday 12PM - 6PM
    Sunday 12PM - 6PM
    *hours subject to change during major holidays

  • How do you ship frozen or refrigerated food?

    We pack frozen and refrigerated foods in a specialized cooler liner bag with ice packs to ensure your order stays fresh. All items are packaged with TLC!

  • Can I place my order over the phone?

    Yes! We can take your order over the phone or via email. Give us a call at (416) 645-0117 or email us at [email protected].

  • Is all your food plant based?

    Yes! Everything is 100% vegan and plant-powered. The nutritional information and ingredients for most of our items are listed on their individual product pages... Our team is working diligently to add this information for all our items!

    If you have any questions, call us at (416) 645-0117 or email us at [email protected].

  • Do you accommodate for food allergies?

    Yes! We are happy to answer your questions about specific ingredients or address any concerns regarding food allergies. You can even check out our collection of Gluten Free foods here.

    More questions? Give us a call at (416) 645-0117 or email us at [email protected].